Welcome to
SonyTechSupportSucks.com
Don't TRUST Sony and I am going to tell you why they suck and so will others.
Online since August 20, 2007 because Sony REFUSES to give support that was PAID for and NOBODY at Sony is smart enough to fix it. So Sony, you brought this on yourself.. This site will be here for ETERNITY!
And don't even think of thtreatening me. The TRUTH is an absolute defense. FIX MY PROBLEM SONY!! There must be ONE person at Sony that has some BRAINS. I haven't seen any indication. But I am an optimist.
SONY TECH SUPPORT SUCKS and THEY sell you in home service that they have NO intention of providing.
BAIT and SWITCH AFTER you pay is a SONY RIPOFF!!??
I make my living online. Had I known that Sony's "In home service" was basically a FAKE, I would NEVER have bought their machine.
I can't afford to be without my main computer for 7-10 DAYS at a time. I would have NEVER bought Sony had I known.
This is my THIRD Sony computer. The other 2 are travel laptops. But this was the first time I used Sony as my MAIN computer and my first "Experience" with their tech support. I had to explain the SAME thing to 14 different people. 14!!!! Talk about frustrating. They had terrible and non existent follow up. Each time I called it was like it was my first call. Dealing with folks that could CARE LESS about solving your problem. The one guy they did send to the house, slapped in the harddrive and then handed ME the disks to install cuz he was "Too busy." Of course it did not go smooth. It failed. I was without a working Sony computer from July 2 til July 25th. You call THAT support?
In my experience, Sony as the WORST tech support of any company I have ever used. They FOOL people as well. I paid extra for in home service that they provide on VERY LIMITED basis. Why sell in home service if you don't intend to give that service??
Sony takes your money and hoodwinks people. Sony can fix this right now but they are incompetent and RUDE!
I have a BROKEN $5700 Sony Laptop VGN-AR370 to this very minute. TOP of the line and loaded.
In 8 WEEKS the hard drive crashes. The in home repair was a JOKE so I was forced to send it to San Diego for over 1 week.
When I got it back the Hard drive was fixed. But the monitor came back broken and has giant while lines all the way across the screen.
I emailed 5 minutes after I get it back and they want me to start all over contacting their CRAPPY tech support department.
I have already talked to a total of 14 KNOW NOTHINGS that refuse to do anything but switch me to whoever and can't make a call back and can't do anything. The ONLY thing they care about is passing the call to someone else and explain it all over again.
They want me to send back the computer AGAIN instead of providing the onsite service I PAID FOR. The onsite service they SELL for EXTRA cost. The service they FAILED to provide. Maybe they should have a CLEAR disclaimer that if you need your computer on a daily basis, SONY is not the company to buy from because they can not offer the support needed.
So I am going to take this $5700 SONY machine and I am going to take a sledge hammer and destroy this sub standard SONY machine and then I am going to film it and put it on YouTube so the world can see.
If you have had a bad experience with Sony tech support, please email me. I want to compile all this and then we will see what Sony says to dozens, hundreds, or thousands of people like me that have been FOOLED and CHEATED by Sony.
The store folks are great. They tell me how great the support is. They TRULY don't know that it is so bad. It is the WORST! So Sony employees should no longer LIE to their customers. Now you know. Sony tech support SUCKS!
I am now composing the notes and the 14 KNOW NOTHINGS at Sony I have talked to and should have that info compiled soon. I have names, dates, times and ATTITUDES.
One employee was so indifferent to my situation that I told him he should treat me like I worked for Sony and this was his evaluation.
In the meantime many people will see this page as I begin diverting traffic from my websites to THIS page. I want EVERYONE to know that Sony LIES about the service contract that they sell you for EXTRA COST.
I want everyone to know how CRAPPY their support is. They don't even have an answer when you ask why I paid EXTRA for ONSITE service.
Marlin, Employee # CC24 (but refused to give me his email address) is supposed to be pretty high up the chain but he too is CLUELESS how bad their sysytem is and really could care less. I told him exactly what I am going to do and HERE IT IS MARLIN! When I told him Sony LIED he took it as a personal insult and refused to talk to me further. Well, SONY DOES LIE! Sony takes the $$$ and does not give you the support they promise and PAID FOR! So wake up Marlin!! Wake up SONY!!
I will expand this site as needed. I will put up a forum so we can share war stories. I want Sony to HEAR and SEE what is going on. SONY TECH SUPPORT SUCKS! They really have NO tech support. They FOOL people and by the time you find out....it's too late..
Email us here and we will send you an offiicial form to fill out and together we will get Sony to do what we PAID them for and in the meantime SONY can deal with the fallout from this site until I get the service I PAID FOR!!!!!
Send us your stories and we will link them and list them RIGHT HERE!
Examples of folks with Sony problems. We expect so many (over 1000 complaints) that we will have to expand the site. Are all these people lying or does SONY SUCK??????
As you see this issue has been going on for years and Sony does not give a RATS ASS about support and doing things right. THIS is business as usual for Sony.
SEEMS A LOT OF FOLKS ARE GETTING SCREWED BY SONY!! We expect 1000 links here.
THANKS for your emails!!! Are all these people lying Sony? Send us your links and we will post them.
Complaint of the day winner......
http://www.janegalt.net/archives/009884.html Read dozens of complaints right here!
1. http://www.resellerratings.com/forum/archive/index.php/t-18049.html
2. http://sethoscope.net/laptop/sony-sucks.html
3. http://boardsus.playstation.com/rss/message?board.id=ps3&message.id=1743151
4. http://megaz.arbuz.com/2006/05/25/sony-vaio-sucks/
5. http://www.loudthinking.com/arc/000271.html
6. http://www.subnetsystems.com/pcwa-c150.htm
7. http://www.notebookreview.com/price/default.asp?productID=9726&display=opinionDetail
8. http://www.thewavingcat.com/2007/07/27/sony-style-store-service-sucks-big-time/
9. http://www.palminfocenter.com/news/7296/us-sony-clie-developer-support-to-end/
10. http://www.amazon.com/Sony-PCG-K13-Notebook-2-8GHz-Pentium/dp/customer-reviews/B0001FSL2S
11. http://www.loudthinking.com/arc/000040.html
12. http://www.dealtime.com/xPR-Sony-Sony-VAIO-SZ-Series-VGN-SZ430N-B-Laptop-Computer~RD-400447213188
13. http://episteme.arstechnica.com/eve/forums/a/tpc/f/24609792/m/6890953645
14. http://sonystinks.com/1.html
15. http://www.complaints.com/directory/2004/august/4/19.htm
15. 22 complaints at Complaints.com against SONY
16. http://forum.ecoustics.com/bbs/messages/4/8567.html
17. http://www.explananda.com/archives/001508.html
18. http://news.com.com/5208-1041_3-0.html?forumID=1&threadID=23457&messageID=218511&start=-1
19. http://davefaq.com/Opinions/Sony-Sucks/
20. http://www.my3cents.com/showReview.cgi?id=10126
21. http://forum.ecoustics.com/bbs/messages/8829/249917.html
Emails from People:
Sony Fooled me too!!
Hi, I hate Sony with a passion too. The only experience I had with tech
support is sending an email and getting nothing in return. But I was fooled
by their cameras, their entertainment systems, their stereos and their badly
designed and overpriced laptops.
Long story short, I compared this pile of crap, PCG 8G1L, to a Toshiba
Satellite pro 4600, which is 7 years older and Sony loses in every aspect.
It LOST to a laptop that is 7 years older despite having all the technical
advantages.
I encourage you highly on your mission to attack Sony and I would love to
help you in any way I can.
georgessioufi@hotmail.com
Georges
anand sasi <appus85@gmail.com>
Hey,
I just came across your website http://sonytechsupportsucks.com/ today.. It looks like an old post and I don't know if you are still active in your quest to screw Sony. :-)
I dont know anything about Sony's on-site Support. But if you've ever had the unfortunate experience of contacting their Email, Chat Support, I can shed some light into your plight. I myself had a miserable time with their chat support team. So, I have done an extensive research on their support services.
Entire Sony US& Canada Customer Support Services are outsourced to India. All their operations are handled by a company called C-Cubed Solutions (www.ccubedindia.com/), located in Bangalore. C-Cubed Solutions in turn, is a subsidiary of a Los Angeles based firm called Customer Focus Services (http://www.customerfocusservices.com/contact.php). If you ask a chat or email operator, they will tell you that they are operating from Fort Myers, Fl. But thats simply because they are instructed by the Sony top brass to say so.
Knowledge level and experience of their technicians are really pathetic. I suppose its because noone stays in that wretched company for long. You can check out the comments from their own employees. I was trying to locate C-Cubed Solutions in Google Maps and stumbled across this page.
http://maps.google.com/maps/place?cid=16398000682313332527&q=c+cubed+solutions&hl=en&cd=1&cad=src:pplink&ei=atwZTIenEKf-ugOEkNz3Dw
I am quite sure that its not so hard to find good talent in an IT hub like Bangalore. Either Sony is not paying C-Cubed Solutions well. OR C-Cubed Solutions is fabricating false reports and documentations to prove their customer satisfaction levels ( As I understand, all Call Centers are required to maintain a minimum level of Customer Satisfaction Surveys, usually around 80% positive reviews). OR Sony just doesn't care, which is most likely to be.
appus85@gmail.com
Best wishes
Tom Ramirez
Boston
Received 8-8-2010
Adam Shay <amstracer@gmail.com
Print Copy Email Close
chat id : e1f67898-ac40-4a7b-bc54-7fb4d67855f8
Problem : Can you please tell me what the video card model is that came with this system? For example Nivida GeForce 4600 GT The service tag is: C3LQ1CWB
Kathryn_ > Welcome to Sony Online Support. I see by your model number that your Computer is out of warranty. Sony phone support cannot provide you with any free technical support, but Sony has provided a way for you to obtain 15 minutes of free chat support. We’ve been solving more than 50% of the issues during these free periods. If your particular issue is more complex and can’t be fully resolved by the end of the free 15 minutes, then you will have the option of paying to continue the Support session.
Kathryn_ > Hi Adam. I'm Kathryn. Please allow me a moment to review your concern.
Adam > Good afternoon Kathryn, I hope you're having a good day.
Adam > No problem.
Kathryn_ > Thank you for waiting, Adam. I'll be glad to assist you with the information regarding the Graphics Card Model # of the Computer.
Adam > I upgraded to Windows 7, and now it has the generic VGA drivers. I need to know the exact model video that came with this system so I can get the windows 7 drivers for it.
Kathryn_ > Adam, as per the information available online, the Computer is supplied with NVIDIA GeForce 8400M GT GPU with an 895MB total available Graphics Memory
Adam > Wonderful.
Adam > I don't suppose that there is a Windows 7 driver disc that I could order for this system is there?
Adam > I also have the multi-card reader, and a multimedia device that I need drivers for.
Kathryn_ > Sure, I'll be glad to assist you with this.
Adam > Like a driver restore disc
Kathryn_ > Please provide me with the name and version of the Operating System currently installed in the Computer.
Adam > VGC-LT18E SYSTEM MODEL
Adam > WINDOWS 7 PROFESSIONAL
Adam > 64BIT
Adam > need the processor?
Kathryn_ > Please confirm whether you have installed a 32 bit version of Windows 7 in the Computer.
Adam > It is Windows 7 PRO 64-bit system
Kathryn_ > Thanks for all the additional information, Adam.
Adam > No problem
Kathryn_ > Are you using the same Computer to chat with me?
Adam > I sure am.
Kathryn_ > I can make a connection to your VAIO Computer so that we can solve this problem together.
Kathryn_ > Would you allow one time access to your Computer to help resolve the issue?
Adam > one condition
Adam > That you simply fix the video drivers, and the multi-media drivers, without trying to get me to spend $149.99 that I don't have.
Adam > if that is ok, send me the link and the code, and we can finish this up :)
Kathryn_ > Okay, in that case, as you are returning customer, let me offer you the most economical plan.
Kathryn_ > You can opt for our 6 month plan for just $69.99.
Kathryn_ > It includes UNLIMITED tech support sessions + 6 PC optimization sessions for next 6 months.
Kathryn_ > If you sign up NOW, I can extend the service plan for 3 more month for FREE!
Adam > I really don't need a plan, I only need 3 drivers.
Kathryn_ > So, you get UNLIMITED support for next 9 months for just $69.99!
Kathryn_ > As the Drivers are not available for download, it is required to perform some advanced troubleshooting steps to resolve the issue.
Adam > If I don't give you $70, are you going to refuse to give me the 3 drivers? Those 3 drivers are only a few downloads,
Adam > and you're just going to load them in compatability mode
Kathryn_ > Adam, I'll install all the Windows 7 Drivers required for the Computer.
Adam > great, lets get started, thank you for understanding
Kathryn_ > Let me forward the signup page for you.
Kathryn_ > http://www.omnitechsupport.com/sony/half_yearly_new_$69.99.html
Kathryn_ > When you receive the link please click on it to open the page and let me know if you are able to view it.
Adam > I don't have $70
Adam > I don't understand why you simply can't give me a link to the 3 drivers.
Adam > I can install them
Adam > We are family of 4, and don't have a lot of $. We over spent just to get this computer,
Kathryn_ > Adam, I really understand your concerns.
Adam > I only need the Display adapter driver, Mass Storage controller, and Multimedia Controller
Kathryn_ > We charge $24.99 per issue.
Kathryn_ > As you have three different issues it will cost you $74.97.
Adam > I don't need you to do anything except send me the drivers, I can install them myself. Please.
Kathryn_ > I need to check and install the exact Drivers to resolve the issue completely.
Kathryn_ > Driver installation can sometimes cause serious conflicts within one’s System, causing the Computer not to perform well.
Kathryn_ > It might even freeze up.
Kathryn_ > So, to be safe, I need to monitor the installation.
Adam > I am System Administrator at a local business here. I know computers
Kathryn_ > Each week, I encounter dozens of customers who have compromised their Systems in a Driver installation, so it’s very important that it is monitored every step of the way.
Adam > all i need is the drivers.
Kathryn_ > Please do not worry about the Drivers.
Kathryn_ > I'll provide you with all the drivers to resolve the issue.
Kathryn_ > I suggest that you make the payment to continue the session.
Adam > I don't have anymore $.
Adam > on your support page
Adam > you list out drivers for free
Adam > for all other OS versions
Adam > except Windows 7
Adam > for free
Adam > and you don't have to monitor that
Kathryn_ > The required Drivers are not available online.
Adam > why?
Adam > so you can charge people a crazy amount of $
Adam > to load 3 drivers?
Adam > Do you have a Windows 7 driver disc?
Adam > just like you do for Vista?
Kathryn_ > The Recovery Discs are available for Windows Vista only.
Adam > what your saying is, if you buy a Sony, and then upgrade to Windows 7. No matter that you are totally skilled in computers, you have to pay us to load 3 drivers?
Kathryn_ > As the Computer is out of Warranty, it is required to make a payment after the free 15 minutes of free session to authorize me continue working on the issue.
Adam > Why didn't you simply email me the drivers in the first 15min like I asked for?
Adam > or simply send me a link?
Kathryn_ > As I mentioned abovem it is required to check the compatible Drivers and install the exact one.
Adam > Which I am totally capable of doing.
Adam > Which I have done with all of the rest of the drivers
Adam > but it seems that Sony is holding the display and media drivers hostage, and your selling them the drivers for 25 dollars each
Adam > or making them sign up for a service that a skilled Tech doesn't need.
Kathryn_ > Please understand that the charge is to allow me continue working on the issue.
Adam > You haven't done anything to work on the issue, all you have done is try to get me to give you $. I simply needed the drivers. Are the drivers free to your loyal Sony customers or not?
Adam > You could have simply given me the drivers in the 1st few minutes.
Kathryn_ > As you are a valued customer you can just $49.98 to resolve all the Driver issues.
Kathryn_ > If at any time during support, a determination is reached that your issue is not able to be resolved, we will be happy to provide a full refund of today’s charge.
Adam > Are the drivers free?
Adam > I'm not asking you to help me install them
Adam > I don't need help installing them
Adam > Are the drivers Free????
Kathryn_ > As I mentioned above it is required to check the compatible Drivers and install the exact one.
Kathryn_ > Please understand that I am not authorized to continue the support session without any payment after our free 15 minute offer.
Adam > What did you do for me during the 15 min? plese
Adam > *please
Adam > You didn't help on the driver issue at all.
Adam > You didn't send me the link, and you won't tell me if the drivers are free, which is the case with all other brands of computers. Dell, Gateway, HP, etc
Kathryn_ > Please understand that I am not authorized to continue the support session without any payment after our free 15 minute offer.
Kathryn_ > Kindly visit www.esupport.sony.com and browse through the help articles to resolve the issue.
Kathryn_ > Analyst has closed chat and left the room